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    we have well trained staff and specialized tools to handle your watch.

Service Centre, Nugegoda

6c Pagoda Road, Nugagoda Sri Lanka Tel: 2826377
Service Centre Nugegoda has specialized tool and staff for luxury watches and undertake selected brands of watches for repair and service. For customer convenience, Crescat showroom now has the repair-handover facility as well. we have well trained staff and specialized tools to handle your watch. As an Authorized service centre, we have access to original parts, training and assistance from our brands..

Service Centre, Colombo 11

W.A.De Silva building, 46, Malwatta Road, Colombo-11 Sri Lanka Tel: 011-2329778,
Service Centre is equipped to handle any brand of watch or timepiece for repair or service. All service centres have access to the latest watch servicing machines and tools and use genuine parts and comes with a warranty.
[more details and policies]

Battery, Strap & minor repairs

For minor battery, strap and other minor onsite repair services are offered by the service centres and the Havelock Road location. Other retail locations do not undertake any repairs to ensure the safe handling of your watch.

Know more about your watch


Bezel is the upper portion of the watch that surrounds the face. Bezels come plain or with crystals / diamonds or with a rotating ability. Watch repairs relating to the bezel can often involve a complete new watch case as manufacturers treat them as one assembled unit.

The bracelet or 'watch band' of a wristwatch comes in different styles and materials. Generally it's Stainless steel but higher end watches uses Stainless steel, solid gold and other high tech material like ceramics. The bracelet can be sized to fit the wearer. It is rarely possible to repair watch links, unless they are real silver or gold but additional original straps, links of any material can be ordered through our brand principles.

The crown, sometimes referred to as the 'winder' or 'button' is used to set the time and date on your watch. If damaged the crown can become hard to use and may cause damage to other parts of the watch. Many crowns, particularly on watches over 100m water resistant, have rubber gaskets that protect the inner workings of the watch from water ingress. So we recommend testing the watch for water resistancy every year or avoid swimming daily with watches under 100m.

Dial is the 'face' of the watch. The dial shows the time and often day, date and stopwatch functions. It is very difficult to re-finish watch dials. This is usually only undertaken on more expensive watches or those with sentimental value. It is always easier to replace the dial unless the parts are no longer available from the brand.

Glass - The glass, or 'crystal' is the transparent front of the watch that protects the hands from dust, dirt and damage. Materials that are used include mineral crystal, sapphire crystal and resin. Sapphire crystal comes in high end brands and is scratch resistant. Watch glass repairs usually involve fitting a new one. Sometimes, if the "glass" is resin, small cuts and scuffs can be polished out successfully. Replacement glass is available if polishing is unsuccessful in getting the scratch out. When it comes to broken crystals, the watch has had to sustain a shock for the crystal to break. For this reason, it is imperative we first review the inside of the your timepiece as well.

Movements/machine are powered by many sources, a battery/cell, winding and self-winding/automatic watches. We are able to replace batteries in most watch brands, replace watches and replace parts as needed. Regular servicing is recommended on all watches, especially the high-end winding and self winding movements in order for them to work for generations to come. Generally it is every few years but please refer to brand recommendations.

Water resistance


A product may be classified as “Water Resistant” if it is sufficiently impervious to water or moisture when it is immersed completely in water for five minutes under atmospheric pressure of 15 pounds per square inch and for at least another five minutes under an additional pressure of at least 35 pounds per square inch without the entrance of moisture. If your watch is water-resistant it is essential that the seals be checked each year before the swimming season because, without your realizing it, they might have been damaged as the result of a shock. All water-resistant models should have the gaskets changed every 18 months to two years. If the watch is used in daily showering, a chlorinated pool or salt water, the gaskets should be changed on a yearly basis.


The temporary clouding of the crystal is due to a sudden change in temperature inside the watch, such as going from a warm environment to a cold environment or vice versa. If it disappears after a short time, it causes no deterioration to the performance of the watch and is not indicative of a problem with water resistance.
If Moisture enters the watch due to a breach in the case, such as a gasket that has failed. As a result, the clouding of the crystal remains constantly or occurs every time the watch is worn on the wrist. In such a case, the watch should be taken to a qualified watch repair person as soon as possible to minimize moisture damage.

How to Care for your watch


Battery

If you have a quartz watch the electrical power is supplied by a battery. After 12 to 18 months of use (with the exception of watches with lithium batteries) the voltage in the battery may drop suddenly and cause your watch to stop. Some models have a battery end of- life function. The seconds hand will start to jump every 4 seconds. If this happens we recommend that you replace the battery immediately, because once the battery runs down totally it may damage your watch.A worn-out battery should be replaced immediately in order to reduce the risk of leakage and consequent damage to the movement.


Non- Battery

A self-winding wristwatch normally has a power reserve of over a full day, often some forty hours. A mechanical self-winding movement depends entirely on the movements of the wearer’s arm as its energy source. The high end movement lasts generation but needs regular servicing every few years to keep them in perfect conditions

You should always push the crown after adjusting the time to ensure a water-resistant seal with the case.


Light powered watches - Eco Drive

Your Eco-Drive needs light to operate correctly. While most types of light will charge your watch, it can take extended periods of time with "normal" lighting. In these circumstances, we recommend charging by exposing your watch to direct sunlight. Sunlight through a window is acceptable but do be aware the glass in your window will refract and minimize light energy coming through so additional charging time may be needed. After fully charging your watch, be sure to do the all reset/0-positioning(some models) and set your watch, otherwise it may continue to operate in an unusual manner.


All types

Anything that is harder than the plating, such as metal, glass or even dust or grit on the working surface of a desk can cause excessive wear. Proper care in avoiding contact between the watch and hard or abrasive materials and frequent cleaning to remove any accumulation of dust or soil will extend the life of the finish.
Make sure your watch is water proof by getting it checked by an authorized service centre every year to avoid any water damage.
Leather and other straps needs to be cleaned often with gentle damp cloth with soap regularly, to avoid sweat build up. Use a specialized service centre such as our services for regular service and repair. Using a reputable authorized company will ensure that your repair will be done with care and use original parts for your repair.


High end watches with Sapphire glass

Scratch-resistant means “capable of withstanding scratching that occurs with normal everyday use”. Sapphire crystal, which has a very high level of scratch-resistance. However, there is a risk of scratching if it comes into contact with materials that are as hard as or harder than sapphire. Particles of these materials can be found in nail files, in granite or in sand. We recommend that you take care of your watch and try to avoid wearing it in situations where it may come into contact with other extremely hard materials.


High end watches with Ceramics

Scratch-resistant means “capable of withstanding scratching that occurs with normal everyday use”. Rado high-tech ceramic has a very high level of scratch-resistance. However, there is a risk of scratching if it comes into contact with materials that are as hard as or harder than high-tech ceramic. Particles of these materials can be found in nail files, in granite or in sand. We recommend that you take care of your watch and try to avoid wearing it in situations where it may come into contact with other extremely hard materials. The extreme hardness of Rado high-tech materials guarantees durability and brilliance. The Vickers scale is used to indicate hardness: the higher the value, the greater the resistance to scratches. Rado scratch-resistant materials commence at Vickers 1,200 – far higher than gold, steel or platinum. The top value of 10,000 is attributed only to natural diamonds and to the Rado high-tech diamond surface. Rado watches are hard but not indestructible. Although our high-tech materials are resistant to scratches, Rado watches must be treated with care. They should not be dropped, and sharp knocks should be avoided. If hit hard enough, the materials may break.




W. A. De Silva & Co has over 70+ years experience in the watch & clock trade. We offer unbeatable expertise and quality products to our customers in Sri Lanka. Please note Any address that is NOT listed in this site is NOT affiliated to W. A. De Silva & Co.

Official Authorized Retailer & Service Centres
Luxury Retail Get Directions :
Crescat Boulevard, 89 Galle Road, Colombo-3 Sri Lanka CALL Tel: 2438058
Hours - Mon-Sat 10am to 7pm & Sunday 10am to 5PM

Get Directions :
46, Malwatta Road, Colombo-11 Sri Lanka CALL Tel: 2329778, +94-11-2449487 Fax: 074-718475, 4-11-4718475
Hours - Mon-Fri 10am to 6pm & Sat 10am to 3.30pm

SHOP ONLINE - SELECTED MODELS/BRANDS
OR
Get Directions :
528 Havelock Road,Colombo-6 Sri Lanka CALL -Tel: 2367209
Hours - Mon-Fri 10am to 6.30pm & Sat 10am to 6.00pm

Service Centre & Retail Get Directions :
6c Pagoda Road, Nugagoda Sri Lanka CALL - Tel: 0112810977 Service Centre - Tel: 2826377
Hours - Mon-Sat 10am to 6pm
Service Centre: service@wadesilva.com 
Inquiries: inquiries@wadesilva.com 

Get Directions :
3-54 Majestic City,Colombo-4 Sri Lanka CALL -Tel: 2555225
Hours - Mon-Sat 10am to 7pm

Get Directions :
528 Havelock Road,Colombo-6 Sri Lanka CALL -Tel: 2367209
Hours - Mon-Fri 10am to 6.30pm & Sat 10am to 6.00pm

Get Directions :
3-18 Kandy City Centre, #05 Dalada Veediya,
Kandy Sri Lanka CALL - Tel: +94-812-200455
Hours - Mon-Sat 10am to 7pm

Get Directions :
G-5B K-Zone,
Ja-Ela Sri Lanka CALL -Tel: 2247990
Hours - Mon-Sat 10am to 6pm

retail services

Our Retail outlets carries a wide range of Swiss, Japanese & Designer brands of watches to satisfy any customer need. We have the capability to cater to individual needs as well as needs of businesses such as factories, banks, hotels, airports and other corporate/government facilities. We offer complete clock systems, other types of time management systems for facilities and offer customized gifts for your marketing needs.

Authorized retailer/distributor and Specialized retailer for :

exclusive premier watch brands



For international brands watches in Sri Lanka



authorized

Service Centre


With 60 + years in watch repair experience, we perform all aspects of watch repair and maintenance such as major repairs, routine services, replacing batteries, watch parts, straps/bracelets and other specialized watch repair operations with utmost care. [more] As authorised dealers for the brands, we have access to watch parts and watch servicing departments, making it easy for us to provide you with the best care for your watch. All watches purchased from us or our brands comes with an aftersales service you can rely on and we repair/service any watch brand that is not bought from us with the same respect and care.

[more - policy and procedures]
Repair Department Policies and Procedures To provide a quality service, our service and repair time frame is about 10 days on average. We do not examine each and every part of the watch/clock at the initial estimation. During the course of the repair, if we find any additional damaged part, it will be replaced and the extra charges will be added to your bill. If the customer prefers to be notified prior to any additional repairs, he/she will have an opportunity to state not to go above the estimated cost at the initial repair handover. Article given for repair needs to be removed by the customer within 3 months. We are not responsible for any damaged or loss of article given for repairs if the article is not removed within 3 months from the removal date stated in your receipt. After 6 months, we will consider the article same as non redeemable and use it to recover our damages. Unless stated at hand over, all repairs comes with six/twelve month guarantee. Customer needs to retain the receipt for future inquiries. Nothing will be accepted for any adjustment without the original receipt. We have qualified and well trained watch technicians. In order to keep our technicians up to date with the latest watch technologies, we periodically receive training from our principles.

Repair Department Staff - We have qualified and well trained watch technicians. In order to keep our technicians up to date with the latest watch technologies, we periodically receive training from our principles.
tools & machinery- Our Service centres are equipped with the latest watch testing machines and well trained staff with the ability to repair and service any brand of watches or timepieces with a guarantee. [click - service centre]

Corporate Gifts


Our Corporate Gifts / Wholesale services provide the best gift/promotional ideas and have a wide range of quality products for a competitive price for you to choose from.

Customized Corporate Gifts - A wide range of premium, affordable corporate and promotional gifts are available. After your initial inquiry, we will assign a personal associate/sales manager to attend your needs. If quotations /tenders are needed, it can be provided according to your specification. Unless otherwise noted, personalization such as logo printing are included in the affordable prices we offer. We have the capacity to cater small or large quantities and prices vary according to the order qty. For personal assistance on a gift idea, please contact us at inquiries@wadesilva.com Or visit us at our corporate gifts office or the head office and we will gladly assist you.

Corporate Time solutions - In need of a complete synchronized time/clock systems or any other time monitoring devices? please contact us and we will gladly assist you.
Head Office
W.A.De Silva building,
46, Malwatta Road
Colombo 11 Sri Lanka
Tel: 2329778, 2449487 +94-11-2449487
Fax: 074-718475 +94-11-4718475
email - inquiries@wadesilva.com

contact us


Crescat Boulevard, 89 Galle Road, Colombo-3 Sri Lanka Tel: 2438058
Colombo International AirPort, Shop #100 Departure Area Katunayake Sri Lanka Tel: 2258115
W.A.De Silva building, 46, Malwatta Road, Colombo-11 Sri LankaTel: 2329778,
3-54 Majestic City,Colombo-4 Sri Lanka Tel: 2555225
528 Havelock Road,Colombo-6 Sri Lanka Tel: 2367209
3-18 Kandy City Centre, #05 Dalada Veediya, Kandy Sri Lanka Tel: +94-812-200455
G-5B K-Zone, Ja-Ela Sri Lanka Tel:2247990
6c Pagoda Road, Nugagoda Sri Lanka Tel: 0112810977 Service Centre - Tel: 2826377
Any address that is NOT listed above is NOT affiliated to W. A. De Silva & Co.